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Thursday 09 Feb 2012
Home >> Training Courses >> Customer Service

Customer Service Training Courses

Too busy to get to the classroom? Let the classroom come to you!

Byron Employment is proud to partner with BrainCorp International to bring you over 3,000 high quality training courses to help you advance your career and maximise your earning potential. Check out the Customer Service training courses below!

Advanced Office Professional Skills
Essential Skills for Secretaries & PAs
Listening Skills
Effective Meeting Communication
E-mail in the Workplace
Essential Telephone Skills
Handling Difficult Calls
Professional Telephone Techniques
Telephone Excellence / Receptionist Enhancement
Telephone Professionalism Through Basic Skills

Building an e-Commerce Business Case
Introduction to e-Commerce
Stress Management: Fundamentals for Managers
Developing a Time Management Plan
Thinking Creatively and with Innovation
Certificate II in Business Administration (Axiom)
Certificate IV in Business Administration
Certificate IV in Business (Frontline Management) (AOT)
Certificate IV in Business
Diploma of Business Administration

Diploma of Business
Developing Rapport Through Communication
Effective Communications Skills
Listening Challenges
Certificate III in Customer Contact
Certificate IV in Customer Contact
eCRM
Fundamentals of CRM
Implementing a CRM
Building Lasting Customer Relationships

Call Centre Excellence
Call Centre Success
Communicating with Customers Virtually
Coordinate Implementation of Customer Service Strategies
Creating an Exceptional Service Environment
Customer Service Essentials
Customer Service Fundamentals for Employees
Customer Service
Delivering Extraordinary Customer Service
Establishing Service Standards

Excellence in Service - Advanced
Excellence in Service - Basic
Excellence in Service Series
Exceptional Customer Service
Fundamentals of Customer Service
Inbound Customer Service Skills
Manage Customer Service
Working with Upset Customers
Building a Customer Service Team
Call Centre Management Series

Customer Service Skills for Managers Series
Managing an Inbound Call Center
Managing and Motivating Call Centre Staff
Managing Customer Service Teams
Measuring Quality and Performance of a Call Centre
Hospitality Customer Service - Strategic Customer Service & Sales Skills
Coffee Culture
Diploma in Hospitality (Management)
Restaurant and Caterers Licencees Course
Providing Feedback to Employees

The Performance Appraisal Process
Certificate IV in Business (Human Resources)
Diploma of Business (Human Resources)
Keeping Your Best Employees
Managing The Change Process
Internet Recruiting
Serving as an Internal Consultant
Staff Privacy Training Course
Certificate IV in Business (Small Business Management)
Conflict Management

Team Communication
Team Conflict: Overcoming Conflict with Communication
Delegation for Leaders
Making the Right Strategic Decision
Advanced Leadership Skills - High Performance Teams
Knowledge in the Workplace as a Frontline Leader
Organisational Ethics
Creating a Positive Workplace
Goal Setting Tools for Managers
Maintaining a Productive Workforce

Succeeding as a New Manager
Team Leadership: Developing A High-Performance Team
Empowering to Increase Motivation
Fostering Employee Motivation
Leadership Development: Motivation
Motivating Through Rewards and Recognition
Decision Making in Teams
Problem Solving Fundamentals
Project Team Management: Team Building Techniques
Facing the e-Business Challenge

The Quality Management Process
Developing an Organisational Knowledge Management System
Introduction to Project Management
Building a Project Team
Project Management Advanced
Certificate III Retail Supervision
Certificate II in Wholesale Operations - New Entrant Traineeship (NSW)
Certificate II in Wholesale Operations
Certificate III in Wholesale Operations - New Entrant Traineeship (NSW)
Certificate III in Wholesale Operations

Certificate IV in Wholesale Management - New Entrant Traineeship (NSW)
Certificate IV in Wholesale Management
Closing a Sale Over the Phone
The Negotiation Process
Customer Relationship Management Series
Preparation and Strategies for Selling Over the Phone
Professional Selling Over the Phone Series
Telesales Prospecting
Certificate II Hospitality (Operations)
Certificate III Hospitality (Catering Operations)

Certificate III Hospitality (Commercial Cookery)
Certificate III Hospitality (Operations)
Certificate IV Hospitality (Supervision)
Hospitality Traineeships
Certificate IV in Training & Assessment - Upgrade Course (New Horizons)
Certificate IV in Training & Assessment (New Horizons)
Coaching Series
On-site Defensive Coach
Certificate III in Transport & Distribution Bus & Coach
Certificate III Road Transport Traineeship (BD)

Certificate III Road Transport Traineeship (HC)
Certificate III Road Transport Traineeship (HR)
Certificate III Traineeship - Bus or Coach
SAP R/3 4.6 SD Customer Service Representative

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Media, Arts & Advertising
Personal Services
Property & Real Estate
Retail
Sales
Science & Technology
Self Employment
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Telecommunications
Trades & Services

About BrainCorp

BrainCorp International is one of the leading providers of training services to both businesses and individuals.  Recognising that different users thrive from different learning techniques, BrainCorp has created an online platform allowing business and individuals to select their preferred topics and learning styles on a per head basis.  BrainCorp boasts an extensive list of 3000+ Online and Classroom training courses, Certifications, Diplomas, Skills Based Testing, Psychometric assessments and languages across most industries and job roles.

Byron Employment has partnered with BrainCorp to offer the widest possible range of training courses relevant to the Australian workplace.

About Braincorp

BrainCorp International is one of the leading providers of training services to both businesses and individuals.  Byron Employment has partnered with BrainCorp to offer the widest possible range of training courses relevant to the Australian workplace.

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Accounting
Administration & Office Support
Agriculture & Rural Services
Aviation & Transport
Community & Volunteer
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Customer Service
Defence & Emergency Services
Education
Engineering
Energy, Mining & Resources
Executive & Management
Financial Services
Government
Health Care
Hospitality & Tourism
Human Resources
Insurance & Superannuation
IT
Legal
Logistics
Manufacturing & Industry
Marketing
Media, Arts & Advertising
Personal Services
Property & Real Estate
Retail
Sales
Science & Technology
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Sports & Entertainment
Telecommunications
Trades & Services

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